Refund policy

Right of Withdrawal
You have the right to withdraw from this contract within thirty (30) days without giving any reason. The withdrawal period is thirty (30) days from the day on which you or a third party named by you, other than the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform us (Grese Musliu, Gabriele-Münter-Str. 5, 65197 Wiesbaden, Germany; Email: info@pemafactory.de; Phone: +49 176 22143909) of your decision to withdraw from this contract by means of a clear statement (for example, a letter sent by post or an email). You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we receive notice of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event not later than fourteen (14) days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen (14) days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Sample Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)

— To: Grese Musliu, Gabriele-Münter-Str. 5, 65197 Wiesbaden, Germany, Email: info@pemafactory.de
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.

Special Instructions
If you financed this contract by means of a loan and later withdraw from the contract, you will no longer be bound by the credit agreement, provided that both contracts constitute a single financial transaction. This is particularly the case if we act as your lender or if your lender uses our services to finance the contract. If the loan amount has already been paid out to us upon effectiveness of your withdrawal, your lender will step into our rights and obligations under the financed contract with respect to you. This does not apply if the present contract concerns the acquisition of financial instruments (e.g., securities, currencies, or derivatives).

If you wish to avoid contractual obligations to the greatest extent possible, exercise your right of withdrawal and, if applicable, withdraw from the credit agreement to which you are entitled.

Different Return Shipping Costs for Germany
We will bear the direct costs of returning the goods if the return is made within Germany.